FAQ

About Concept Drop

Our Projects

About the Designers

Revisions

Creative Brief

Pricing

Example Work

Get Started

 

About ConceptDrop

What is ConceptDrop?

ConceptDrop takes away the hassle of finding quality graphic design. Using our advanced algorithm, ConceptDrop will match your project with the best fit graphic designer. Skip the inconvenience of design contests and having to comb through thousands of designers. Simply submit your project, and we’ll make sure you get high quality design by your deadline.

What types of graphic design do you offer?

We work with designers who are established in almost every type of graphic design – including PowerPoints, keynotes, infographics, one pagers, and more. For a full list of projects we design, see our order design page.

Who are your clients?

ConceptDrop’s clients range from small businesses to Fortune 500 companies, and include brands such as Patrón, J.P. Morgan, and Google. ConceptDrop offers design for individual projects, prepaid accounts for corporate clients, and can function as an extension of your creative team. 

 

About Our Projects 

How does it work?

  1. Fill out a 5 minute creative brief

Choose your project type and tell us about what you need designed. Our quick creative brief will ask for your content, design preferences, brand guidelines, and deadline.

  1. Get matched with a top designer

ConceptDrop will match your project with a professional designer who specializes in your type of project. You can communicate with your designer throughout the process as much as desired.

  1. Final design delivered to your inbox

We will send you your completed project. If desired, you can request up to two hours of free revisions.

How long does it take?

The typical project deadline is 3-5 days, but ConceptDrop offers rush service that can turn around your project in as little as 24 hours.

Do I get to choose my file format?

Yes, on the order form you will be able to select one of the recommended file formats listed. If the desired file format is not listed on the order form, we highly suggest you consult with our project managers. Choosing multiple formats for one project may have to be treated as a separate project.

What kind of formats do you design in?

We can deliver projects in almost any needed format. You will see a list of recommended file formats for specific projects on the order design page.

What if I am unsatisfied with my project?

You will have a project manager throughout the design process – make sure to discuss your thoughts with them and we will find a solution right for you. We also offer two free hours of revisions with your designer to insure satisfaction with your final design.

 

About the Designers

Who are your designers?

ConceptDrop works with a hand-selected community of top graphic designers. Each designer is professionally vetted for their professionalism and graphic design skill. Only the best designers are accepted.

Who will my designer be?

ConceptDrop will match your project with the best fit graphic designer based on the type of design needed and deadline. Each designer who works with ConceptDrop is professionally vetted and hand selected for their graphic design expertise.

Where are your designers located?

Most of our designers are in the United States, but we work with designers around the world.

How many designers do you have?

Since we select only the best designers, we maintain a small pool of freelancers.

Will I be in direct communication with my designer?

We will send an email introduction and encourage as much communication between client and designer as desired. You can also set up talk times to discuss the project.

If I like the work my designer does, can I request them for another project?

Our technology finds the best designer on a project basis. Depending on your designer’s future availability, we will try our best to match you with them again on your next project.

What if my company already has an in-house design team?

Most of our clients do have internal creative resources. ConceptDrop supports internal design teams with a solution that can scale up and down with your needs, manage overflow, and provided an added layer of brand compliance.

Why can’t I choose my designer?

Our goal is to streamline the entire design process. We only accept a slim percentage of designers that apply to work with us, so our designers are all top notch. We handle all aspects of your project – including finding you the right designer – to make it the easiest possible solution for design.

What should I do if a designer tries to contact me outside of ConceptDrop?

All designers are offered paid work through ConceptDrop’s platform. If they attempt to work with our clients outside of our system, they are in violation of our Terms of Use. If a designer tries to get in touch with you about a different project, please let us know.

 

About Revisions

Will I get revisions?

Each project includes two hours of revisions on us.

How do revisions work?

Each project includes up to two hours of free revisions for any changes or edits needed. Please request your revisions within 5 business days of your first draft. If the request for revisions comes after 5 days, your designer may not be available, and we will have to consider the project closed.

Will the project be delivered in time for me to get revisions for my deadline?

Yes, we make sure to include adequate time for revisions when sending drafts of your project.

What if I need more than 2 hours of revisions?

We find this to be a rare occurrence, as we encourage frequent communication of design specifications between client & designer. However, anything reasonably beyond two hours will need to be billed and treated as a separate project.

What if I don’t like the work my designer does?

If for whatever reason you are unsatisfied with your project, please get in touch with your project manager and we will work out a solution best fit for you.

Is my project left editable?

Yes, every project is left editable for clients to make any desired changes on their end in the future.

 

About the Creative Brief 

How much information do I need to give in the creative brief?

Clients should include a small paragraph explaining the business, project, style preferences, desired look and feel, and information they would like the designer to keep in mind. You can also attach reference or supporting material, such as a style guide. The more you can explain, the easier it will be for the designer to understand your final vision.

Can ConceptDrop help me with content?

We currently do not offer content consultation, and focus entirely on graphic design and the visual aspect of your project.

 

About Pricing

How much does a project cost?

Prices vary based on the type of project and its scope. For information on specific project pricing, view our pricing page. You can also get a quote for a specific project – just get in touch here.

What is included in the cost?

Included in your project’s price is a professional graphic designer, your project graphic design, and 2 hours of revisions.

How are payments made?

For subscription accounts, payments are made through ACH or credit card. For other projects, payments are made through a credit card. Please get in touch with one of our representatives for alternative payment options.

What is ConceptDrop’s refund policy?

Since designers are getting paid upfront for the work they are doing, we do not offer a refund policy. ConceptDrop ensures 100% satisfaction and makes sure that every client is satisfied with their project. If you have an issue with your project, please contact us so we can find a solution.

 

About Example Work

Why can’t I see all example work you’ve done for other clients?

For privacy reasons, we keep our clients projects hidden from our website. You may request access to our private portfolio, or fill out the form on our website and one of our team members will get in touch with you. To view our public work, view our work page.

Can I see examples of projects you’ve designed for people in our specific industry?

We currently can not share work in bulk by industry, as many clients of ours prefer that their material remain private. However, we have worked with companies across various industries. We can send you our general portfolio as well as any specific project examples from similar industries you’d like to see, just get in touch with us.

Can I see my designer’s portfolio ahead of time?

Our matching process is based on an algorithm that matches you with a designer based on their expertise in your project type. As such, we cannot share previous work from a designers portfolio. We can send you a general portfolio of projects we’ve designed so you can get a better sense of the quality.

 

How can I get started?

You can get in touch here, and we’ll send you more information. When you have a project to order, visit order a design.